Customer Experience Leadership Manager

7 days ago


Bourbonnais, Illinois, United States Best Buy Full time

About the Role:

As a Retail Experience Manager at Best Buy, you will be responsible for leading the entire store team to deliver exceptional customer experiences. You will drive localized customer and employee strategies, analyze performance indicators, and lead efforts to maximize results.

Key Responsibilities:

  • Enable and empower employees to drive world-class customer experiences
  • Drive employee experience strategy across the micro-market to drive seamless customer experiences
  • Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
  • Lead efforts to maximize results or provide course correction as needed

Requirements:

  • 2 years of experience as a supervisor or manager in business, military or related fields
  • 2 years of sales or customer service experience
  • 1 year of experience managing and reviewing operational expenses and revenue

Preferred Qualifications:

  • Retail experience
  • Consumer electronics industry experience

What We Offer:

  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

About Us:

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.



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