Box Office Coordinator

2 weeks ago


Richmond, Virginia, United States University of Richmond Full time
Box Office Coordinator (part-time)

SUMMARY:

The Box Office Coordinator will support the daily operations of the Ticket Office within the Department of Athletics. This role will assist the Senior Director of Strategic Ticketing and Sales Analytics with ticket sales, customer relations, and order processing for various athletic events including football and basketball games.

RESPONSIBILITIES:

Ticket Sales and Customer Relations
  • Facilitate phone, in-person, and mail orders for all athletic events utilizing ticketing software.
  • Deliver exceptional customer service to donors, ticket purchasers, and the general public.
Ticket Management
  • Oversee the daily printing and distribution of season tickets, mini-plans, and single game tickets.
QUALIFICATIONS:
  • Strong customer service abilities and proficiency in crafting clear, grammatically correct communication with fans and stakeholders.
  • Familiarity with ticketing software or similar systems is preferred; proficiency in Microsoft Office is required.
  • Applicants should be self-motivated, enthusiastic, and able to accommodate a work schedule that includes evenings and weekends.
  • Compliance with all relevant NCAA, conference, and institutional regulations is mandatory.
EDUCATION & EXPERIENCE:
  • A high school diploma or equivalent is required.
  • A bachelor's degree is preferred.
  • Prior experience in ticket operations is advantageous.
WORK HOURS:
  • This is a part-time, 10-month non-exempt position.
  • Work hours may vary, typically Monday through Friday, from 1:00 PM to 5:00 PM; evenings and weekends as needed; approximately 20 hours per week, totaling less than 1,000 hours annually.
SALARY STRUCTURE:
Pay Grade 2 (Hiring Range $15.25 to $17.80 per hour)

ABOUT THE UNIVERSITY OF RICHMOND:

At the University of Richmond, we are committed to creativity, inclusivity, and determination. Our mission is to foster positive change within the university community and beyond. We offer a unique blend of a small college atmosphere with exceptional academic, research, and cultural opportunities typically found at larger institutions. We are dedicated to developing a diverse faculty, staff, and student body, and to promoting an inclusive campus environment that values diverse perspectives in ways that enhance teaching, learning, personal growth, and institutional success. We welcome candidates from varied backgrounds who support diversity. EOE

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