Lead Operations Manager

6 days ago


Louisville, Kentucky, United States White Lodging Services Corporation Full time
Job Title:

Lead Operations Manager - Customer Service Experience

About the Role

We are seeking a highly skilled and experienced Lead Operations Manager to join our team at White Lodging Services Corporation. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our customer service outlets.

Responsibilities
  • Oversee daily operations of customer service departments to ensure excellent guest service and high standards of customer satisfaction.
  • Collaborate with department heads to develop and implement strategies to improve sales, profit, and associate satisfaction.
  • Mentor and coach associates to enhance their skills and knowledge, promoting a positive work environment and fostering a culture of excellence.
  • Analyze data and metrics to identify areas for improvement and develop action plans to address them.
Requirements
  • Bachelor's degree in Business Administration, Hospitality Management, or related field.
  • Minimum 5 years of experience in operations management, preferably in the hospitality industry.
  • Proven track record of success in improving customer satisfaction, sales, and profit margins.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate cross-functional teams.
Salary Information

The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and qualifications. This figure is based on national averages and may vary depending on location and other factors.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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