Experienced Customer Relations Manager
3 weeks ago
Company Overview:
At Language I/O, we harness the power of artificial intelligence to tackle human challenges. As a rapidly expanding, remote-first technology firm, we facilitate connections across linguistic barriers.
Our Mission:
We translate over 500 language pairs for brands in more than 150 countries daily. We believe in the transformative power of conversation to unite individuals, delivering precise translations in real-time across 150 languages.
Role Overview:
As a Senior Customer Success Manager, you will play a pivotal role in enhancing customer experiences. Your responsibilities will include:
1. Supporting existing clients and fostering engagement with potential customers.
2. Collaborating with internal teams to ensure seamless service delivery.
3. Advocating for customer needs and providing solutions to enhance satisfaction.
Core Values:
While we operate globally, our foundation is rooted in the values of the American West, emphasizing:
- Transparency and directness
- Adaptability and resilience
- Commitment to customer success
Work Environment:
As a remote-first organization, we prioritize flexibility, allowing us to attract and retain top talent regardless of location. We seek individuals who share our values and possess a passion for technology and customer-centric approaches.
Qualifications:
- Bachelor's degree in a relevant field.
- A minimum of 3 years of experience in customer success or related roles.
- Strong understanding of customer engagement strategies.
- Excellent communication skills, both written and verbal.
- Proven ability to manage relationships and drive customer satisfaction.
Compensation:
We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, along with 401(k) options and wellness initiatives.
Diversity and Inclusion:
Language I/O is committed to providing equal employment opportunities and fostering an inclusive workplace, free from discrimination and harassment.
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