Customer Service Manager

2 weeks ago


Marquand, Missouri, United States Elevance Health Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Elevance Health. As a key member of our operations team, you will be responsible for providing oversight and guidance to our customer service staff, ensuring that our members receive exceptional service and support.

Key Responsibilities
  • Hire, Train, and Develop Direct Reports: Recruit, train, and develop a team of customer service representatives to ensure they have the skills and knowledge needed to provide excellent service to our members.
  • Establish Departmental Policies and Procedures: Develop and implement policies and procedures to ensure efficient and effective customer service operations.
  • Direct Benefit Program Implementation: Oversee the implementation and administration of benefit programs, ensuring compliance with regulatory requirements and company policies.
  • Communicate with Stakeholders: Prepare and communicate information to stakeholders regarding benefit programs, procedures, changes, and government-mandated disclosures.
  • Audit and Monitor Efficiency: Conduct regular audits to monitor efficiency and compliance with policies, and prepare specialized reports as needed.
Requirements
  • Education and Experience: Bachelor's degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience.
  • Professional Competencies: Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Our Culture

We are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture, and we are committed to making a positive impact on our members and the communities we serve.

What We Offer

We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs. We also offer medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources.



  • Marquand, Missouri, United States Service Partners Full time

    Job SummaryYour role as a Customer Service Representative at Service Partners will be to serve as the primary point of contact for our customers, providing timely and effective order support and product information. This is an excellent opportunity to leverage your exceptional communication skills and customer-centric approach to drive customer satisfaction...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients. They will be the primary point of contact for customer inquiries and will be responsible for resolving issues in a timely and professional manner.Key Responsibilities:Answering incoming calls and responding to customer inquiriesResolving...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Services is seeking a Customer Service 3 agent to join our team in Indianapolis, IN.**Key Responsibilities:**Answer incoming calls and provide exceptional customer serviceMonitor and respond to customer inquiriesTrack, trace, enter, and update shipments**Requirements:**3+ years of experience in telephone-based customer service...


  • Marquand, Missouri, United States Elevance Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Elevance Health. As a key member of our leadership team, you will be responsible for overseeing the customer service department and ensuring that our members receive exceptional service.Key ResponsibilitiesHire, Train, and Develop Direct Reports: Recruit,...


  • Marquand, Missouri, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.Role Summary:MV Transportation is in search of a Customer Service Operations Manager to lead all aspects of reservations, scheduling, and dispatching functions.This role requires close...


  • Marquand, Missouri, United States McLaren Port Huron Full time

    About McLaren Port HuronMcLaren Port Huron is a comprehensive health network dedicated to delivering high-quality, evidence-based patient care. Our organization encompasses a variety of facilities and services, including hospitals, outpatient centers, and specialized care networks, all aimed at enhancing the health and well-being of our communities.Position...


  • Marquand, Missouri, United States Defense Finance and Accounting Service Full time

    Position Overview:This role is available to current, permanent employees within the Defense Finance and Accounting Service (DFAS) and eligible military spouse applicants.Key Responsibilities:The responsibilities outlined below represent the primary duties expected at the GS-08 level:Delegate tasks to team members based on workload, assignment complexity, and...


  • Marquand, Missouri, United States Aramark Full time

    Job OverviewThe Hourly Supervisor plays a crucial role in enhancing the profitability of our operations. This individual is dedicated to ensuring exceptional customer service, safety, cleanliness, quality, and consistency while optimizing sales and managing expenses.Key Responsibilities+ Manage labor expenses by overseeing daily staffing requirements and...

  • Customer Care Agent 3

    2 weeks ago


    Marquand, Missouri, United States Pilot Freight Service Full time

    Customer Service 3Job Category: Stations-Central Requisition Number: CUSTO03796Job OverviewPilot Freight Services is seeking a dedicated Customer Service 3 agent for our operations. This role is essential in delivering outstanding service to our clients.Position Summary:The Customer Service 3 is tasked with managing incoming calls and ensuring superior...


  • Marquand, Missouri, United States Pilot Freight Service Full time

    Customer Service 3Job Category: Stations-Central Requisition Number: CUSTO03796Job OverviewPilot Freight Services is seeking a dedicated Customer Service 3 agent to join our team. This role is essential in ensuring our clients receive top-notch service and support.Position Summary:The Customer Service 3 agent is tasked with managing incoming calls and...


  • Marquand, Missouri, United States Rollins Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...


  • Marquand, Missouri, United States Eastgate Chrysler Dodge Jeep Ram Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and experienced Customer Service Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. As a key member of our sales team, you will be responsible for handling incoming phone calls, managing high volumes of customer inquiries, and working closely...


  • Marquand, Missouri, United States Blue Sky Hospitality Solutions Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Blue Sky Hospitality Solutions. As a key member of our operations team, you will be responsible for overseeing the front office operations, managing staff, and ensuring that all guests receive a positive and memorable experience.Key Responsibilities:Front...


  • Marquand, Missouri, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key ResponsibilitiesCommunication and Support: Provide timely and effective communication to investigative sites,...


  • Marquand, Missouri, United States Famous Supply Full time

    {"h1": "Customer Service Representative at Famous Supply", "p": "At Famous Supply, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for processing, scheduling, managing, and releasing customer orders for delivery. You will also review customer requests for warranty...


  • Marquand, Missouri, United States Mays Chemical Company, Inc. Full time

    About Mays Chemical Company, Inc.Mays Chemical Company, Inc. is a leading chemical distributor that provides a wide range of products and services to its customers. We are seeking a highly skilled and experienced Customer Service Representative to join our team.Job SummaryThe selected candidate will be responsible for managing and processing customer orders,...


  • Marquand, Missouri, United States Alsco Full time

    Job Summary:The Customer Service Coordinator plays a vital role in driving customer loyalty through responsive communication and proactive outreach. This position is responsible for coordinating the flow of information within the Service Department, ensuring timely and satisfactory resolution of customer inquiries and issues.Key Responsibilities:Respond to...


  • Marquand, Missouri, United States EcoShield Pest Solutions Full time

    {"title": "Customer Service Representative", "description": "OverviewEcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and fostering a positive work environment.Job SummaryWe are seeking a...


  • Marquand, Missouri, United States Altitude Sports and Entertainment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Altitude Sports and Entertainment. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our stadium.Key ResponsibilitiesProvide...


  • Marquand, Missouri, United States Altitude Sports and Entertainment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Altitude Sports and Entertainment. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive experience throughout their visit.Key ResponsibilitiesProvide...