Production Manager

2 weeks ago


Boston, Massachusetts, United States SIXT USA Full time
Job Description

SIXT USA is seeking a highly skilled Production Manager to join our team at the Boston Airport branch. As a key member of our operations team, you will be responsible for managing the vehicle distribution and turnaround processes to ensure seamless customer experiences and drive rental growth.

Key Responsibilities:
  • Analyze key performance indicators (KPIs) and expenses to identify areas for improvement and implement process enhancements.
  • Develop and manage efficient turnaround processes to minimize downtime and maximize vehicle availability.
  • Build and maintain relationships with branch managers, staff, service providers, and vendors to ensure smooth operations.
  • Establish and communicate daily vehicle needs to vendors to ensure timely turnaround and movement.
  • Create weekly forecasts for subcontractor needs to support cleaning and vehicle movement processes.
  • Manage the process of cleaning and servicing vehicles at the Quality Transit Area (QTA) to ensure smooth operation of fleet movement from return to ready line.
  • Ensure quality control by performing vehicle inspections to review subcontractor performance.
  • Collaborate with the branch management team to understand logistics needs and support the fleet planners in ensuring subcontractors meet vehicle reservation demands.
  • Investigate and resolve operational and customer issues promptly.
  • Perform daily game plan meetings with subcontractor managers, fleet department, and fleet planners/customer service agents.
  • Coordinate vehicle movement to and from overflow lots.
  • Manage driver activity to optimize lot space and traffic flow.

Requirements:

  • Experience in the car rental industry preferred.
  • Proven track record of success in managing large-scale operational teams.
  • Exceptional communication skills (multiple languages fluent preferred).
  • Expert issue resolution and efficient handling of complaints.
  • Flexible and resilient.
  • Organizational skills.
  • Self-confident and responsible.
  • High level of empathy.

About SIXT USA:

We are a leading global mobility service provider with a strong presence in the car rental market. Our mobility platform ONE combines our products SIXT rent, SIXT share, SIXT ride, and SIXT+ to provide customers with access to our fleet of 222,000 vehicles and services of 1,500 cooperation partners worldwide. We prioritize a first-class customer experience and outstanding customer service, and we are committed to true entrepreneurship and long-term stability.


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