Front Desk Representative

4 weeks ago


Cathedral City, California, United States Doubletree Golf Resort Palm Springs Full time
Job Summary

As a Front Desk Agent at DoubleTree Golf Resort Palm Springs, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include registering guests, making and modifying reservations, hotel operator and concierge duties, and providing attentive, courteous, and efficient service to all guests.

Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservations: Make and modify reservations, including room assignments and special requests.
  • Hotel Operator and Concierge Duties: Provide assistance with hotel services, including room service, laundry, and other guest requests.
  • Customer Service: Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary to ensure a smooth stay experience.
  • Communication: Maintain effective communication with fellow associates and other departments within the hotel.
  • Knowledge and Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Requirements
  • Education: High School diploma or equivalent required; College coursework in a related field helpful.
  • Experience: Experience in a hotel or a related field preferred.
  • Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service. Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Benefits
  • Competitive Pay: Competitive hourly rate, with opportunities for advancement.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

At DoubleTree Golf Resort Palm Springs, we are committed to providing exceptional guest service and creating a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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