Front Desk Agent

4 weeks ago


Culver City, California, United States Palihotel Culver City Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and friendly Front Desk Agent to join our team at Palihotel Culver City. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Handle guest payments, including processing credit card transactions and managing cash and credit transactions.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Collaborate with the sales and operations teams to ensure a smooth experience for all guests.
  • Perform safety duties and adhere to predetermined protocols in the event of an emergency situation.

Requirements:

  • Must possess a positive attitude and be energetic and outgoing.
  • Must be service-oriented and able to multi-task.
  • Must have excellent interpersonal, analytical, and organizational skills.
  • Must have knowledge of basic arithmetic and be able to input data and access information on the computer.
  • Must be able to work a flexible schedule and shifts, including weekends and holidays.

What We Offer:

  • A competitive compensation package, including medical, dental, vision, and life insurance.
  • A 401(k) retirement plan.
  • Paid time off, holiday pay, and sick pay.
  • Career advancement opportunities in a growing company.
  • A collaborative work environment and opportunities for professional development.

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