Front Desk Representative
19 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Responsibilities:- Guest Registration: Register guests in a friendly and efficient manner, ensuring accurate and timely processing of guest information.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest inquiries, and resolving any issues that may arise.
- Communication: Maintain effective communication with guests, colleagues, and management to ensure a smooth and enjoyable stay experience.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
- Knowledge and Skills: Possess a strong knowledge of hotel operations, including room types, rates, and policies. Demonstrate excellent communication, problem-solving, and teamwork skills.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Personality: Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Skills: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
- Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
- Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.
The DoubleTree Golf Resort Palm Springs is a luxurious resort located in the heart of Palm Springs, offering stunning views of the San Jacinto Mountains and a championship golf course. As a member of the Aimbridge Hospitality team, you will be part of a global leader in third-party hotel management, with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries.
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