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Client Engagement Specialist
2 months ago
Future is at the forefront of transforming the payment landscape within the sustainable economy, encouraging consumers to make environmentally conscious purchases and facilitating the transition to a low-carbon future. We have introduced the innovative FutureCard Visa Debit Card, which rewards users with over 5% cashback at a vast network of businesses across the United States.
Our mission is to empower individuals to increase their financial rewards while reducing their carbon footprint. As a rapidly expanding, venture capital-backed startup, we are eager to welcome individuals who share our passion for making a positive impact. We are currently seeking a Customer Success Associate to enhance our dedicated team.
Key Responsibilities
The Customer Success Associate will play a crucial role in addressing inquiries and resolving issues related to our Members' Future checking accounts and FutureCards. This position requires effective communication with our Members through various channels, including email, phone, and chat, ensuring they receive the necessary assistance, information, and solutions.
This role demands a proactive approach, as we are looking for someone who is ready to take initiative and contribute to our team's success.
Essential Qualifications
- Outstanding verbal and written communication skills.
- Demonstrated empathy and patience when handling Member inquiries and concerns.
- Strong problem-solving and analytical thinking capabilities.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- Familiarity with CRM systems; experience with Zendesk is advantageous.
- A customer-focused mindset with a commitment to providing an exceptional customer experience.
- Ability to work independently and exercise autonomy.
- Experience in dynamic, fast-paced environments is preferred.
- Background in Fintech or banking is beneficial, but not mandatory.
At Future, we prioritize your character and experiences over formal educational qualifications. We are dedicated to fostering an inclusive workplace that values diversity and equal opportunity, regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other protected class under applicable law.
