Client Engagement Specialist

2 weeks ago


Silver Spring, Maryland, United States Future Full time
Position Overview

Future is pioneering an innovative approach to sustainable spending, encouraging consumers to make environmentally conscious purchases while facilitating the transition to a low-carbon economy. We have introduced the award-winning FutureCard Visa Debit Card, which offers substantial cashback rewards at numerous businesses nationwide.


Our mission is to empower individuals to increase their earnings while reducing their carbon footprint. As a rapidly expanding, venture capital-backed startup, we are in search of dedicated professionals who share our passion for making a positive impact. We are currently seeking a Customer Success Associate to enhance our team.

Key Responsibilities

The Customer Success Associate will primarily address inquiries and resolve issues related to our Members' checking accounts and FutureCards. This role involves being the main point of contact for our Members through various communication channels, including email, phone, and chat, ensuring they receive assistance, information, and effective problem resolution. We value proactive individuals who are ready to take initiative.

Essential Qualifications

  • Outstanding verbal and written communication skills.
  • Demonstrated empathy and patience when handling Member inquiries and concerns.
  • Strong problem-solving and analytical thinking capabilities.
  • Excellent organizational and multitasking abilities.
  • Familiarity with CRM systems; experience with Zendesk is advantageous.
  • A customer-focused mindset dedicated to providing a superior customer experience.
  • Ability to work independently with a high degree of autonomy.
  • Experience in dynamic, fast-paced environments is preferred.
  • Background in Fintech or banking is beneficial but not mandatory.

At Future, we prioritize your character and experience over formal educational qualifications. We are committed to fostering an inclusive workplace that values diversity and equal opportunity for all individuals, regardless of their background or identity.



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