Client Relationship Specialist

2 weeks ago


Silver Spring, Maryland, United States Maverick Marketing Full time
Job Overview

At Maverick Marketing, we prioritize our valued clients and align with their growth aspirations. Our success in fostering enduring and fruitful business relationships stems from the unwavering commitment of our Client Relations and Customer Service Team. Their relentless pursuit of excellence in customer service has significantly enhanced the quality of our client interactions. With our clients poised for expansion, we are eager to augment our Client Relations and Customer Service Team. If you are a collaborative individual with a passion for nurturing relationships and a strong desire to support others, the role of Client Relations Associate is an excellent fit for you.

Key Responsibilities:

  • Develop and sustain long-term business and client partnerships.
  • Identify, troubleshoot, and deliver effective solutions to client issues and inquiries.
  • Ensure seamless communication between our clients, their customers, and our Client Relations Associate Team.
  • Leverage product expertise to promote additional products and services as necessary, assisting our sales team in acquiring new clients.
  • Deliver a personalized purchasing experience and exceptional customer service to clients.
  • Collaborate with the sales team to guarantee that order processes are completed and installation schedules are established.
  • Record client contact details, verify the accuracy of purchase orders, and relay all pertinent information to our Senior Client Relations Associates.
  • Work alongside fellow Client Relations Associates and other Customer Service and Sales team members to ensure all sales objectives are achieved.

Ideal Candidate Profile:

  • High School Diploma or equivalent certification is required.
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related fields is preferred.
  • 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or similar areas is preferred.
  • People-oriented with a genuine enthusiasm for relationship building.
  • Charismatic and approachable demeanor that resonates with fellow Client Relations Associates and other Customer Service team members.
  • Results-oriented and self-driven to enhance interpersonal skills.
  • Exhibits active listening skills and empathy towards client concerns.
  • Proactive and solution-focused in addressing unforeseen challenges.

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