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Client Service Representative
2 months ago
NFP, a leading provider of insurance and financial services, is seeking a highly skilled Client Service Associate to join our Wealth Management team.
Key Responsibilities- Provide exceptional administrative support to the Wealth Management team, ensuring seamless client service and experience.
- Process new client accounts, distributions, and other financial transactions with accuracy and efficiency.
- Respond to daily client inquiries, addressing their needs and concerns in a timely and professional manner.
- Collaborate with other Client Service team members to deliver outstanding customer service to current and potential clients.
- Maintain, update, and file client information, ensuring data accuracy and confidentiality.
- Complete administrative tasks, track, and document client data using our Customer Relationship Management system.
- Provide status reports to the Wealth Management Team on account opening and asset transfer progress.
- Run account maintenance reports on a monthly/quarterly basis, ensuring compliance and regulatory requirements.
- Schedule and assist in preparation of annual client meetings, ensuring a positive and productive experience.
- Provide back-up and support to other Wealth Management team members, demonstrating a team-oriented approach.
- Establish and maintain committed and trusted client, advisor, and vendor relationships, fostering long-term partnerships.
- Complete meeting follow-up duties, such as scheduling asset transfers, gathering paperwork, and requested documents.
- Collaborate with Wealth Managers regarding account questions, service requests, and all other matters, ensuring seamless communication.
- Ensure proper execution of Required Minimum Distributions for clients, adhering to regulatory requirements.
- Participate in industry meetings and/or other educational opportunities for the purpose of continuing education, professional development, and/or obtaining industry designations.
- Participate in special projects or assignments as needed, working with partners to solve complex issues that may arise.
- Excellent oral, written, and interpersonal communication skills.
- Proficiency in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
- Self-disciplined with a commitment to quality, attention to detail, and accuracy.
- Ability to multi-task and change priorities in a fast-paced environment.
- Excellent problem-solving skills.
NFP is proud to offer a competitive salary, PTO, and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more.
Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.