Technical Service Representative
2 weeks ago
Job Summary:
Moffat Workforce is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Maintain accurate and up-to-date records of warranty and repair activities.
- Analyze complex customer situations and determine the most effective course of action.
- Collaborate with internal teams to ensure seamless customer service experiences.
- Provide timely and effective resolution to customer complaints and issues.
- Manage returns and return authorization processes.
- Communicate effectively with customers, service representatives, and sales teams.
- Demonstrate a customer-centric approach by responding promptly and accurately to customer concerns.
- Some travel may be required to support customer needs.
Requirements:
- High School diploma or equivalent.
- 2-4 year degree in electrical or mechanical engineering, or 3 years of experience in an electrical service department.
- Proficient typing and keyboarding skills.
- Excellent communication and interpersonal skills.
- Ability to read and understand electrical schematics and mechanical drawings.
- Exercise discretion and independent judgment in decision-making.
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