Technical Service Representative

2 weeks ago


Minneapolis, Minnesota, United States Moffat Workforce Full time

Job Summary:

Moffat Workforce is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Maintain accurate and up-to-date records of warranty and repair activities.
  • Analyze complex customer situations and determine the most effective course of action.
  • Collaborate with internal teams to ensure seamless customer service experiences.
  • Provide timely and effective resolution to customer complaints and issues.
  • Manage returns and return authorization processes.
  • Communicate effectively with customers, service representatives, and sales teams.
  • Demonstrate a customer-centric approach by responding promptly and accurately to customer concerns.
  • Some travel may be required to support customer needs.

Requirements:

  • High School diploma or equivalent.
  • 2-4 year degree in electrical or mechanical engineering, or 3 years of experience in an electrical service department.
  • Proficient typing and keyboarding skills.
  • Excellent communication and interpersonal skills.
  • Ability to read and understand electrical schematics and mechanical drawings.
  • Exercise discretion and independent judgment in decision-making.


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