Service Advisor

2 months ago


Austin, Texas, United States Lamb's Tire & Automotive Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Lamb's Tire & Automotive. As a Service Advisor, you will play a critical role in promoting our products and services, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Customer Service: Greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Service Recommendations: Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Follow-up: Provide customers with accurate quotes, including cost and time of completion, and follow up throughout the day to ensure customer satisfaction.
  • Post-Service Follow-up: Conduct follow-up phone calls to ensure customer satisfaction and track new returns, core returns, and warranty parts.
Requirements:
  • Education: High School Diploma or equivalent.
  • Experience: Prior experience as a Service Advisor is helpful, but not required.
  • Skills: Professional appearance, ability to work in a process-driven environment, and valid driver's license.
  • Availability: Ability to work a minimum of five days, including weekends.
Benefits:
  • Competitive Pay: Bi-weekly pay with opportunities for advancement.
  • Tuition Reimbursement: Up to $3,000 annually.
  • Benefits Package: Medical, dental, and vision insurance, life insurance, 401(k) retirement savings plan, and paid time off.


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