Service Advisor

2 weeks ago


Austin, Texas, United States Lamb's Tire & Automotive Full time
Job Title: Service Advisor

Lamb's Tire & Automotive is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service by greeting customers in a professional and courteous manner, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Valid driver's license, or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including weekends.
Benefits:
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Lamb's Tire & Automotive is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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