Service Advisor

3 days ago


Austin, Texas, United States Holt Truck Centers of Texas LLC Full time

Job Title: Service Advisor

Job Summary: We are seeking a skilled Service Advisor to join our team at Holt Truck Centers of Texas LLC. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Communicate with customers to understand their vehicle needs and provide accurate estimates and repair information.
  • Use the International 360 System to communicate with customers and ensure seamless service delivery.
  • Write up customer vehicle issues and concerns accurately and clearly, obtaining customer signatures and providing a copy of the repair order.
  • Investigate vehicle repairs and contact customers with status changes and promise times as needed.
  • Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
  • Explain completed work and charges to customers, maintaining a professional demeanor at all times.

Requirements:

  • Must be a team player with a strong sense of commitment to customer satisfaction.
  • Self-motivated with good written and verbal communication skills.
  • Ability to work other shifts for coverage of sick days or vacation relief.
  • Microsoft programs and applications are a plus.

Performance Goals:

  • Gross Service Sales
  • CSP Customer Response
  • Helpfulness of the Service Advisor
  • Courteous Treatment by the Service Staff
  • Explanation of Service Charges
  • Accuracy of Job Write-up by Service Advisor
  • Service Advisor's Concern about Vehicle Downtime

Why Work with Us: At Holt Truck Centers of Texas LLC, we value our customers and strive to provide exceptional service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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