Service Advisor
4 weeks ago
Job Title: Service Advisor
Job Summary: We are seeking a skilled Service Advisor to join our team at Holt Truck Centers of Texas LLC. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Communicate with customers to understand their vehicle needs and provide accurate estimates and repair information.
- Use the International 360 System to communicate with customers and ensure seamless service delivery.
- Write up customer vehicle issues and concerns accurately and clearly, obtaining customer signatures and providing a copy of the repair order.
- Investigate vehicle repairs and contact customers with status changes and promise times as needed.
- Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
- Explain completed work and charges to customers, maintaining a professional demeanor at all times.
Requirements:
- Must be a team player with a strong sense of commitment to customer satisfaction.
- Self-motivated with good written and verbal communication skills.
- Ability to work other shifts for coverage of sick days or vacation relief.
- Microsoft programs and applications are a plus.
Performance Goals:
- Gross Service Sales
- CSP Customer Response
- Helpfulness of the Service Advisor
- Courteous Treatment by the Service Staff
- Explanation of Service Charges
- Accuracy of Job Write-up by Service Advisor
- Service Advisor's Concern about Vehicle Downtime
Why Work with Us: At Holt Truck Centers of Texas LLC, we value our customers and strive to provide exceptional service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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