Automotive Service Advisor

5 days ago


Austin, Texas, United States Lamb's Tire & Automotive Full time
Job Title: Automotive Service Advisor

Lamb's Tire & Automotive is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Provide prompt and courteous service to customers, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your knowledge and expertise, clearly communicating any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and update them throughout the day on the status of their services.
  • Follow proper procedures when cashing out customer tickets, including reviewing the completed multi-point inspection and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
Requirements:
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including weekends.
Benefits:
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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