Service Advisor: Express

2 weeks ago


Austin, Texas, United States Mercedes Benz of Austin Full time
Job Title: Service Advisor: Express

Mercedes-Benz of Austin is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience when visiting our dealership.

Key Responsibilities:
  • Customer Service: Greet customers in a timely and friendly manner, obtain vehicle information, and provide a complete and accurate written cost estimate for labor and parts.
  • Service Coordination: Prepare repair orders, confer with customers about inspection results, recommend corrective procedures, and ensure that all necessary repairs are completed in a timely manner.
  • Communication: Explain the work performed and the repair order charges to the customer, handle customer complaints, and maintain high customer satisfaction standards.
  • Administrative Tasks: Establish customer's method of payment, obtain credit approval if necessary, and maintain accurate records of customer interactions.
Requirements:
  • Education: Associate's degree or equivalent from a two-year college or technical school, or 1-2 years of experience in a related field.
  • Skills: Excellent communication and customer service skills, ability to read and interpret documents, and a professional appearance and demeanor at all times.
  • Availability: Must be available to work Monday-Friday 7:00 AM - 6:00 PM, Saturday 8:00 AM - 6:00 PM, with two Saturdays per month.
Benefits:
  • Competitive Compensation: Commission-based, with the potential to earn $50,000+ per year.
  • Benefits Package: Employer-paid dental insurance, life insurance, medical insurance, health savings account contribution, wellness clinic, flu vaccinations, 401(k) matching, parental leave, employee assistance program, bereavement leave, paid time off, and annual bonuses.

We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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