Experienced Front Desk Associate

2 weeks ago


Marquand, Missouri, United States Arbor Lodging Management Full time

**Job Summary**

Arbor Lodging Management is seeking an experienced Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

**Key Responsibilities:**

  • Greet and register guests in a friendly and professional manner.
  • Assist with taking reservations, pre-registrations, and room blocking.
  • Assist large groups upon arrival.
  • Be familiar with the local area and provide recommendations to guests.
  • Handle and resolve guest issues in a timely and professional manner.
  • Process payments according to procedures.
  • Ensure all cash, checks, and credit cards balance at the end of each shift.
  • Communicate effectively with guests and other departments to resolve guest concerns or requests.

**Requirements:**

  • Previous hotel experience preferred.
  • Knowledge of reservation systems.
  • Ability to communicate effectively through spoken and written means.
  • Windows knowledge.
  • Positive, upbeat demeanor and team-minded.
  • Ability to stand for 8 hours at a time.
  • Able to lift 20lb on occasion.
  • Set schedule with availability to pick up extra shifts.
  • High school Diploma or equivalent.

**Benefits:**

  • Competitive salaries.
  • Annual review with increase potential.
  • 401k program with company match.
  • Additional benefits may be available.

**Company Culture:**

Arbor Lodging Management is a company that values its employees and provides a positive work environment. We are committed to our Five Guiding Principles:

  • **Do the Right Thing** - Operate and act with integrity in all you do.
  • **Lead with Heart** - Be kind, passionate, and hospitable.
  • **Be Accountable** - Take ownership and deliver results.
  • **Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.
  • **Celebrate Differences** - Embrace diversity; respect individual opinions and ideas.


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