Front Desk Supervisor

7 days ago


Marquand, Missouri, United States Blue Sky Hospitality Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Blue Sky Hospitality Solutions. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, anticipating and exceeding guest expectations.
  • Front Desk Operations: Ensure the efficient handling of guest requests and needs, including answering calls and dispatching requests.
  • Staff Supervision: Supervise and train front desk staff, ensuring they are following brand standards and delivering exceptional service.
  • Financial Management: Responsible for managing the front desk bank, counting and reconciling at the beginning and end of each shift.
  • Communication: Communicate effectively with guests, staff, and management, responding to guest complaints and concerns.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

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