Front Desk Associate
1 week ago
Bottleworks Hotel is seeking a skilled and friendly Front Desk/Guest Services Representative to join our team.
About Us
Geronimo Hospitality Group is a collection of unique and exciting places that push the boundaries of hospitality. Our hotels are designed to provide an exceptional experience for our guests, and we're looking for someone who shares our passion for delivering outstanding service.
About the Role
As a Front Desk/Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience. Your duties will include:
- Processing guest arrivals and departures, including all necessary payments
- Handling and coordinating room assignments and pre-arrivals
- Handling guests' concerns and resolving issues in a professional and courteous manner
- Offering referrals for services and handling requests for information
- Handling and storing luggage
- Assisting with the check-in and check-out of groups and tours
- Assisting other departments as required
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- Excellent communication skills and a professional attitude
- Effective conflict management and decision-making skills
- Ability to use a variety of computer applications
Preferred Qualifications
Previous experience in customer service is highly desirable.
Work Environment
This role is based in a hotel environment, and you will be required to work irregular hours, including late nights, weekends, and holidays. You will be working in a fast-paced environment and will need to be able to multitask and prioritize tasks effectively.
Work Authorization
United States work authorization is required for this role.
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