Desktop IT Support Specialist

3 days ago


Wilmington, Delaware, United States Syntricate Technologies Full time
Job Summary:

As a Desktop IT Support Technician at Syntricate Technologies, you will be responsible for providing exceptional end-user support and customer service experience to our manufacturing teams. You will engage with customers via various communication channels to answer questions, resolve problems, and ensure a seamless customer experience. Your expertise will be essential in the installation, configuration, and maintenance of manufacturing applications, as well as the integration of manufacturing system infrastructure. You will work closely with vendors to manage and implement business-specific applications within our environment. Your ability to communicate effectively with stakeholders, define and document support processes, and participate in collaborative work and service restoration teams will be crucial in driving continuous improvement and ensuring high-quality service delivery. Key Responsibilities:

* Provide end-user support and customer service experience to manufacturing teams * Engage with customers via phone, email, chat, and in-person to answer questions and resolve problems * Install, configure, and maintain manufacturing applications and infrastructure * Work with vendors to manage and implement business-specific applications * Define and document support processes * Participate in collaborative work and service restoration teams * Perform root cause analysis to prevent repeat issues * Drive continuous improvement by recommending procedures and controls for problem prevention Requirements:

* Associates or bachelor's degree in Information Technology, Computer Science, or related field * Minimum of three years of IT support experience * Well-versed with computer hardware and accessories * Well-versed with Microsoft operating systems (Windows 7 and Windows 10) * Well-versed with Microsoft Office software (Office 2010, 2013, Office 365) * Familiarity with audio/video conferencing through Microsoft Teams * Effective communication skills, both oral and written * Ability to quickly adapt and learn applications in use in the environment * Ability to perform high-level troubleshooting and problem-solving What We Offer:

* Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance

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