Desktop Support Specialist
4 weeks ago
At VDart, we are seeking a skilled Desktop Support professional to join our team. As a Desktop Support specialist, you will be responsible for providing technical support to end-users, ensuring the smooth operation of desktop computers, applications, and related technology.
Key Responsibilities:- Provide technical support to end-users, including troubleshooting, repair, and resolution of technical issues.
- Install, configure, and test computer systems and peripherals in accordance with established standards and rules.
- Interact with multiple levels of end-users, managers, VIPs, and technical staff to resolve technical issues.
- Support the installation, configuration, and troubleshooting of software, including remote installation.
- Remaster computers and hard drives to customer standards.
- Perform IMAC functions, including installation and decommissioning.
- Manage backup and restore settings, as well as associated system administration activities.
- Prioritize support and service requests using the Service Now ticketing application.
- Train and share knowledge with internal teams on hardware and software usage.
- Secure Non-Standard PCs by following security guidelines.
- Manage Manufacturing and Production environment PCs.
- At least 5 years of experience as an IT support/maintenance technician.
- Strong experience in user support.
- ITIL knowledge (ideally certified).
- Strong Microsoft Office skills (Outlook, Word, and Excel).
- Strong Microsoft operating system installation and troubleshooting skills.
- Strong desktop and workstation installation and repair skills.
- Experience in computer-related services with knowledge of network, server, and telecom basics.
- Network, VOIP, and smartphone and MDM skills.
- Experience in remote control of PCs and knowledge of video conferencing.
- Strong customer orientation (sense of service).
- Taste for detail and rigor.
- Autonomy (while knowing how to report to your manager).
We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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