Desktop Support Specialist

8 hours ago

Wilmington, Delaware, United States Tekfortune Inc Full time
Job Description:

Tekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations in various industries.

In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To support active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Summary:

This is a Desk Side Level 2 Role (Desktop Technician) technology position that requires interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Main Responsibilities:
  • Accurately test, identify, repair, resolve, and document end-user technical issues regarding desktop support, printers, PDAs, BlackBerrys, and LAN cable drops.
  • Provide 1st line IT support services to the business community, ensuring all requirements are met within agreed service targets.
  • Perform infrastructure administration functions, including providing on-site cover as part of a shift arrangement.
  • Be prepared to work out of hours when required and provide out of hours on-call support cover as needed.
  • Troubleshoot and resolve software issues; reimage computers/hard drives.
  • Backup and restore settings and associated systems administration activities.
  • Take ownership of issues through to resolution on all appropriate requests.
Requirements:
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
Technical Skills:
  • Excellent skills in user IT infrastructure, including desktops, laptops, printers, handhelds, and smartphones.
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications.
  • Office administration experience of MS Active Directory users & groups, policies, and management concepts.
  • Ability to address user tickets regarding hardware, software, and networking.
  • Effective communication by Engineer in English and local languages is mandatory.
Business Skills:
  • Management of the team of L1 resources.
  • Ability to interact with customers to ensure the service is polite, efficient, and responsive.
  • A self-starter with the ability to work on their own initiative.
  • Ability to work through issues analytically to a successful conclusion.
Desired Experience:
  • At least 5-6 years of experience in the field or in a related area required.
  • Prior experience on desktops, workstations, notebooks, and printers.
  • Collaboration experience, including remote control of PCs and video conferencing knowledge.

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