Desktop Support Specialist
1 day ago
Stefanini Group is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities:- Provide swift and professional deskside IT support to clients
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
- Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Participate in Disaster recovery testing exercises
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in the form of Knowledgebase articles
- Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
- Experience configuring, installing, troubleshooting, and repairing printers, PC, and laptops
- Hands-on experience with Win 7, Win 10, Win 11, and MAC OS support
- Windows 11 Migration
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI
- Asset Tracking/Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow)
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service-based approach
- Good written and verbal communication skills
- Good time management skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within a team
Pay Range: $25.00 - $35.00
About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.
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