Desktop Support Specialist

1 day ago


Wilmington, Delaware, United States Stefanini Group Full time
Job Title: Desktop Support Specialist

Stefanini Group is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:
  • Provide swift and professional deskside IT support to clients
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
  • Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Participate in Disaster recovery testing exercises
  • Uphold procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in the form of Knowledgebase articles
Requirements:
  • Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
  • Experience configuring, installing, troubleshooting, and repairing printers, PC, and laptops
  • Hands-on experience with Win 7, Win 10, Win 11, and MAC OS support
  • Windows 11 Migration
  • Hardware/Software Troubleshooting
  • Experience with VPN, Soft Phones, Remote Desktop, VDI
  • Asset Tracking/Inventory Management
  • Phone and Tablet support (Windows, iPhone, iOS, Android)
  • Experience with Ticketing System (ServiceNow)
  • Strong Communications Skills
  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service-based approach
  • Good written and verbal communication skills
  • Good time management skills
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within a team

Pay Range: $25.00 - $35.00

About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.



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