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Desktop Support Specialist

2 months ago

Wilmington, Delaware, United States Cynet Systems Full time
Job Title: Desktop Support Technician

Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to provide technical assistance to end-users, ensuring seamless operation of desktop computers, applications, and related technology. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities:
  • Provide technical support to end-users, resolving hardware and software issues in a timely and efficient manner.
  • Install, configure, and troubleshoot desktop computers, laptops, and workstations.
  • Offer basic connectivity support, including fixed and mobile telephony, VOIP, and printer support.
  • Troubleshoot and resolve software problems, including remote installation and configuration.
  • Remaster computers and hard drives to customer standards.
  • Perform IMAC functions, including installation and decommissioning.
  • Manage backup and restore settings, as well as associated system administration activities.
  • Prioritize support and service requests using the Service Now ticketing application.
  • Collaborate with internal teams to provide training and knowledge sharing on hardware and software usage.
  • Ensure the securitization of Non-Standard PCs by following security guidelines.
  • Manage Manufacturing and Production environment PCs.
  • Coordinate Hands & Feet Support for Manufacturing & Production units Network & DC Activities.
  • Adhere to Stock & Asset Management policies.

Requirements:
  • At least 5 years of experience as an IT support/maintenance technician.
  • Strong experience in user support.
  • ITIL knowledge (ideally certified).
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Strong Microsoft operating system installation and troubleshooting skills.
  • Strong desktop and workstation installation and repair skills.
  • Experience in computer-related services with knowledge of network, server, and telecom basics.
  • Network, VOIP, and smartphone and MDM skills.
  • Experience in remote control of PCs and knowledge of video conferencing.
  • Good understanding of ticketing tools.
  • Strong customer orientation and a sense of service.
  • Taste for detail and rigor.
  • Able to work autonomously while reporting to the candidates manager.