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ServiceNow Technical Lead

2 months ago

New York, New York, United States Veracity Full time
Job Title: ServiceNow Technical Lead

Veracity is seeking a highly skilled ServiceNow Technical Lead to join our team. As a key member of our IT department, you will be responsible for managing and optimizing our ServiceNow platform.

Key Responsibilities:
  • Lead and mentor a team of ServiceNow administrators and developers.
  • Set clear objectives, provide guidance, and foster a collaborative and innovative team culture.
  • Manage workload distribution and ensure the team's productivity and performance meet organizational standards.
ServiceNow Platform Management:
  • Oversee the day-to-day operations of the ServiceNow platform.
  • Collaborate with cross-functional teams to gather requirements and design efficient IT service management processes.
  • Plan and execute ServiceNow upgrades, patches, and enhancements while minimizing disruptions.
Configuration and Development:
  • Configure and customize ServiceNow modules to meet the bank's evolving business needs.
  • Develop and maintain workflows, scripts, and integrations to automate and improve processes.
  • Ensure data integrity and security within the platform.
Incident and Problem Resolution:
  • Lead the resolution of complex incidents and problems related to ServiceNow functionality.
  • Implement best practices for monitoring and maintaining system stability.
Documentation and Training:
  • Create and maintain comprehensive documentation of ServiceNow configurations and processes.
  • Provide training and support to end-users and IT staff on ServiceNow features and best practices.
Vendor and Stakeholder Management:
  • Collaborate with external vendors and consultants for ServiceNow-related projects.
  • Build strong relationships with internal stakeholders to understand their requirements and align ServiceNow solutions accordingly.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience as a ServiceNow administrator or developer, including leadership or team lead experience.
  • In-depth knowledge of ServiceNow platform configuration, scripting, and integration capabilities.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication, interpersonal, and leadership skills.
  • ITIL certification or relevant IT service management knowledge is a plus.

Technical proficiency with at least 2 of the following ServiceNow modules:

  • IT Service Management (ITSM)
  • IT Business Management (ITBM)
  • IT Operations Management (ITOM)
  • IT Governance, Risk, and Compliance (IT GRC)
  • Human Resources Service Delivery (HRSD)