ServiceNow FSM Technical Lead
2 weeks ago
As a ServiceNow FSM Technical Lead, you will be responsible for leading the implementation of ServiceNow Field Service Management (FSM) solutions for our clients. This role requires a strong technical background, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:- Work with customers to understand their detailed requirements and design scalable solutions for implementation, test automation, and delivery to end customers.
- Contribute to the design and implementation of new products and features while enhancing the existing product suite.
- Integrate ServiceNow FSM with other systems and applications, such as CareAR and Dispatch tools.
- Develop and implement workflows, business rules, and automation scripts to automate customer service processes.
- Configure dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance and trends.
- Collaborate with stakeholders to design customer service solutions within the ServiceNow platform.
- Configure ServiceNow FSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements.
- Design intuitive and user-friendly interfaces for Field agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
- 5 years of experience in ServiceNow as a field service management implementation.
- Bachelor's degree in Information Technology, Computer Science, or related field and/or relevant years of experience.
- Certifications - ServiceNow CSA, Service Now CAD, ServiceNow FSM Implementation.
- Experience with Field Service Management processes, including Dispatch Management, Advanced Work Assignment, and Knowledge.
- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
-
ServiceNow Presales Expert
1 month ago
New York, New York, United States ClifyX Full timeServiceNow Presales LeadAbout the Role:We are seeking a seasoned ServiceNow presales professional to join our team at ClifyX. As a ServiceNow Presales Lead, you will be responsible for driving growth and strategy for our ServiceNow business.Key Responsibilities:Develop and execute presales strategies to drive growth and revenueBuild and maintain strong...
-
ServiceNow Technical Lead
1 week ago
New York, New York, United States Forhyre Full timeJob OverviewWe are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations.Key...
-
ServiceNow Technical Lead
2 weeks ago
New York, New York, United States Vaco Full timeServiceNow Technical LeadJoin Vaco, a leading staffing firm, in our search for a highly skilled ServiceNow Technical Lead. As a key member of our team, you will be responsible for providing expertise in Enterprise Applications, particularly ServiceNow (ITSM and ITOM).Key Responsibilities:Provide expertise in Enterprise Applications, particularly ServiceNow...
-
ServiceNow Platform Technical Lead
1 month ago
New York, New York, United States CVS Health Full timeJob Title: ServiceNow Platform Technical LeadAt CVS Health, we're committed to delivering exceptional healthcare experiences for our patients and customers. As a ServiceNow Platform Technical Lead, you'll play a critical role in shaping the future of our technology infrastructure.Job SummaryWe're seeking a highly skilled and experienced ServiceNow technical...
-
ServiceNow Platform Technical Lead
3 weeks ago
New York, New York, United States CVS Health Full timeJob Title: ServiceNow Platform Technical LeadAt CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. As a ServiceNow Platform Technical Lead, you'll play a critical role in shaping our ServiceNow strategy and ensuring seamless integration with our technology teams.Key Responsibilities:Design and develop...
-
ServiceNow Platform Technical Lead
1 month ago
New York, New York, United States CVS Health Full timeJob SummaryCVS Health is seeking a highly skilled ServiceNow Platform Technical Lead to join our team. As a key member of our ServiceNow engineering team, you will be responsible for leading the design, execution, and maintenance of our ServiceNow platform across multiple modules.Key ResponsibilitiesDesign and develop comprehensive development strategies...
-
ServiceNow Platform Technical Lead
2 weeks ago
New York, New York, United States CVS Health Full timeJob SummaryCVS Health is seeking a highly skilled ServiceNow Technical Lead to join our team. As a key member of our ServiceNow engineering team, you will be responsible for leading the design, execution, and maintenance of our ServiceNow platform across multiple modules.Key ResponsibilitiesDesign and develop comprehensive development strategies that align...
-
ServiceNow Technical Architect
3 days ago
New York, New York, United States Pioneer Management Consulting Full timeAs a ServiceNow Technical Architect at Pioneer Management Consulting, you will play a key role in designing, developing, and implementing innovative ServiceNow solutions to streamline operations and improve user experience across the organization.With a deep understanding of ServiceNow functionalities and best practices, you will create customized solutions...
-
ServiceNow Technical Expert
1 week ago
New York, New York, United States City of New York Full timeJob DescriptionThe City of New York is seeking a highly skilled ServiceNow Technical Expert to join our team. As a key member of our IT department, you will be responsible for providing subject matter expertise to lead new feature implementation, product upgrades, and run day-to-day support operations of our ServiceNow implementation.This role will involve...
-
Tech Lead, ServiceNow
4 days ago
New York, New York, United States Vaco Full timeJob Title: Tech Lead, ServiceNowJob Summary:We are seeking a highly skilled Tech Lead to lead our ServiceNow implementation and management team. The ideal candidate will have extensive experience with Enterprise Applications, particularly ServiceNow (ITSM and ITOM), and a proven track record of delivering successful projects.Key Responsibilities:Provide...
-
ServiceNow GRC Technical Specialist
5 days ago
New York, New York, United States The Dignify Solutions LLC Full timeJob Description:At The Dignify Solutions LLC, we are seeking a highly skilled ServiceNow GRC Developer to join our team. The ideal candidate will have a strong background in ServiceNow development and a proven track record of delivering high-quality solutions.Key Responsibilities:Recommend and develop technical solutions on the ServiceNow platform to satisfy...
-
GenAI Architect
1 week ago
New York, New York, United States ServiceNow Full timeDrive Customer Outcomes with GenAIAs a key member of the Customer Outcomes team at ServiceNow, you will work closely with customers to help them achieve their business objectives by providing guidance and technical expertise. Your role will involve driving customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of...
-
GenAI Architect
1 week ago
New York, New York, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, we're on a mission to make the world work better for everyone. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. As a key member of our Customer Outcomes team, you'll work with customers to drive consumption, adoption, and...
-
Senior AI Solutions Architect
2 days ago
New York, New York, United States ServiceNow Full timeAt ServiceNow, we're revolutionizing the way organizations work with our cutting-edge AI-enhanced technology. As a Senior AI Solutions Architect, you'll be at the forefront of this innovation, driving business growth and customer satisfaction with our GenAI capabilities.About ServiceNowServiceNow has come a long way since its inception in sunny San Diego,...
-
Strategic Partner Technology Specialist
4 days ago
New York, New York, United States ServiceNow Full timeServiceNow is seeking a skilled professional to support our Global Alliance Partners. As a Partner Technology Strategist, you will provide technology strategy, solution development, and ongoing communication of the latest ServiceNow solutions and capabilities.This role requires strong verbal and written communication skills, as well as the ability to work...
-
Senior Manager, Solution Consulting
3 weeks ago
New York, New York, United States ServiceNow Full timeJob DescriptionServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. As a Manager, Solution Consulting - Emerging Products, you will play a critical role in driving growth and success in the field.Key ResponsibilitiesLead and manage a team of skilled Solution Consultants,...
-
ServiceNow Lead/Architect
2 weeks ago
New York, New York, United States Diverse Lynx Full timeJob DescriptionRole: ServiceNow Lead/ArchitectLocation: NJ/NY (onsite role)ContractKey Responsibilities:Implement ITSM solutions using industry best practicesImplement ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)Develop ServiceNow scripting skills, including Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email...
-
Solution Consulting Manager
3 weeks ago
New York, New York, United States ServiceNow Full timeJob DescriptionAs a key member of our pre-sales team, you will play a pivotal role in driving our future success. ServiceNow has a strong customer base with Employee Workflows, and we have opportunities to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful...
-
Partner Technology Strategist
1 month ago
New York, New York, United States ServiceNow Full timeJob DescriptionServiceNow is seeking a highly skilled Partner Technology Strategist to support our Global Alliance Partners. As a key member of our team, you will be responsible for providing technology strategy, solution development, and ongoing communication of the latest ServiceNow solutions and capabilities.Key Responsibilities:Lead architecture and...
-
ServiceNow Architecture Expert
5 days ago
New York, New York, United States SAIC Full timeJob Description:SAIC is seeking a ServiceNow Architecture Expert to support the DCSA One IT program. The ideal candidate will have extensive experience in ServiceNow architecture, IT service management, and enterprise IT solutions.Key Responsibilities:Establish and maintain strategic partnerships with government program offices to understand their needs and...