ServiceNow Implementation Specialist

2 days ago

New York, New York, United States City of New York Full time
Job Title: ServiceNow Engineer

The City of New York is seeking a highly skilled ServiceNow Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical expertise to lead new feature implementation, product upgrades, and run day-to-day support operations of our ServiceNow implementation.

Key Responsibilities:
  • Oversee the day-to-day management and development of the ServiceNow solution.
  • Own the technical governance for development activities.
  • Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, and UI components.
  • Provide solutions through configuration and/or customization, including user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations.
  • Review and analyze the effectiveness and efficiency of existing configurations and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Administer ServiceNow and serve as tier 2 support.
  • Identify ServiceNow system deficiencies and recommend solutions.
  • Participate in creating and developing standards, best practices, support guidelines, and procedures.
  • Maintain comprehensive documentation of configurations and changes.
  • Partner with integrations subject matter expert to use MID servers, APIs, web services, email, and other relevant technology to integrate tools with the ServiceNow platform.
  • Research new feature enhancements and functionalities in ServiceNow.
  • Expand and implement other ServiceNow modules catering to the entire Enterprise Service Management spectrum.
  • Engage in continuous improvement processes, including feedback loops and retrospectives.
Qualifications:
  • A baccalaureate degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field, and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance, and support, systems programming, data communications, mainframe development, mobile development, web development, and design.
  • A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described above.
  • Education and/or experience equivalent to the above.
Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.

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