Head of Disputes Go To Market Strategist

4 weeks ago

New York, New York, United States ServiceNow Full time
Job Title: Head of Disputes Go To Market

ServiceNow is seeking a seasoned professional to lead our Disputes Go To Market efforts. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy to drive growth and revenue in the Financial Services industry.

The ideal candidate will have a deep understanding of the disputes and payments space, with a proven track record of success in guiding strategy, operations, and day-to-day functions. You will be responsible for partnering with our sales teams to progress focused customer pipeline by infusing industry expertise into account strategy.

Key responsibilities will include:

  1. Developing and executing a go-to-market strategy for Disputes and related solutions in the Financial Services industry.
  2. Partnering with sales teams to progress focused customer pipeline by infusing industry expertise into account strategy.
  3. Leading priorities with select partners to support industry leadership positioning, enablement, and customer development.
  4. Analyzing the global disputes business to understand trends, opportunities, needs, KPI impact, and movement against goals.
  5. Developing integrated sector/geo strategy, including goals, growth focus, and investments, M&A pursuits.

The successful candidate will be a strategic advisor to Product, Development, and Marketing, providing industry insight and feedback to produce best-in-class solutions across the FSO segment. They will also be responsible for developing trusted advisor relationships with customers and sales organizations, advising and influencing senior leaders, multiple teams/departments on strategy, messaging, and customer engagement.

Requirements include:

  • 12+ years of sales & sales management experience in the disputes and payments space.
  • Strong knowledge and experience within the payments space, including collaboration with internal/external teams in assisting with successful integrations.
  • Knowledge of chargebacks and the issuer's role in management/mitigation of chargebacks.
  • Proven pipeline management skills with a consultative sale-cycle approach.
  • Strong history of meeting targets with a vision of tangible execution for sustained YoY growth in the payments & disputes industry.
  • Ability to utilize your network to help Sales Teams with identifying, prospecting, and supporting sales to potential channels partners to extend offerings into all-sized financial institutions.
  • Be a consultative partner, building relationships with financial institutions, to help pitch, sell, and close as a value-add to their IT, fraud, and chargeback management solutions and strategies.
  • Exceptional written, presentation, and delivery (verbal) communication skills – strategic, top-down, concise.
  • Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams/departments on strategy, messaging, and customer engagement.
  • Experience producing thought leadership content and communications for an international audience.
  • Resourceful, self-motivated, and able to prioritize independently shifting workloads in a dynamic, high-growth environment.
  • Agile business mind: Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building.
  • Business application software product marketing, sales, or delivery experience is preferred over infrastructure experience.
  • Superior organizational skills with ability to effectively prioritize.
  • Ability to travel 50-75% of the time.
  • Bachelor's and/or master's degree in business, finance, technology, or related fields.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote, and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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