ServiceNow Architecture Expert

5 days ago

New York, New York, United States SAIC Full time
Job Description:

SAIC is seeking a ServiceNow Architecture Expert to support the DCSA One IT program. The ideal candidate will have extensive experience in ServiceNow architecture, IT service management, and enterprise IT solutions.

Key Responsibilities:
  • Establish and maintain strategic partnerships with government program offices to understand their needs and ensure that ServiceNow services are aligned with their mission objectives and workflows.
  • Cultivate a governance adherence and framework that encompasses policy, maintenance, and enforcement related to the usage of ServiceNow within the organization, ensuring that best practices are followed.
  • Drive the architectural management of ServiceNow, ensuring that the solutions are scalable, secure, and comply with the necessary government regulations and agency policies.
  • Guide engineering teams to design and implement ServiceNow solutions that are innovative, efficient, and congruent with the agency's strategic IT objectives.
  • Serve as an authoritative resource on the capabilities of ServiceNow, including its suite of services like ITSM, ITOM, ITBM, and other suites as required.
  • Forge and iterate the ServiceNow architectural blueprint, ensuring it resonates with the organization's business demands, IT standards, and platform governance requirements.
  • Work collaboratively with various stakeholders to develop coherent ServiceNow roadmaps and frameworks that underpin and facilitate business and operational functions.
  • Champion continuous enhancement of the ServiceNow environment, infusing industry benchmarks and established best practices to foster efficiency and innovation.
  • Supervise all technical facets of ServiceNow deployments, spanning requirement analysis to the delivery phase.
  • Utilize technical leadership to steer ServiceNow-related determinations that impact the wider IT architecture strategy.
  • Promote ingenuity by incorporating cutting-edge technologies and novel process methodologies into the extant system architectures and designs.
  • Create and enforce policies and procedures that safeguard the integrity, security, compliance, and privacy of data within the ServiceNow infrastructure.
  • Participate in the monitoring of ServiceNow system performance, compile performance reports, and recommend remedial actions when necessary.
  • Cultivate the professional growth of the engineering team by providing mentorship, identifying educational opportunities, and setting clear professional development objectives.
  • Act as the primary liaison with ServiceNow representatives to facilitate support and to exchange knowledge effectively.
  • Lead the response to technical audits, participate in compliance assessments, and ensure the timely resolution of any identified issues related to ServiceNow governance and policy adherence.

Requirements:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a closely related field.
  • A minimum of eighteen (18) years of IT experience, with at least five (5) years in a managerial capacity overseeing engineering or IT service management teams.
  • Us Citizenship and must currently hold an active Secret clearance with the ability to obtain a Top Secret clearance.
  • Demonstrable expertise as a ServiceNow SME with comprehensive knowledge of the platform's modules, functionalities, and extensive operational capacity.
  • Preferred certifications include ServiceNow Administration, Implementation Specialist, and/or ServiceNow Application Developer credentials.
  • Adept with ITIL frameworks and best practices, ideally with formal certification.
  • In-depth experience in architectural management and design within multifaceted environments, with a track record of successfully integrating systems and processes.
  • Robust comprehension of the Software Development Life Cycle (SDLC), Agile methodologies, and DevOps practices.
  • Exceptional leadership and team management qualities that motivate, inspire, and propel the engineering teams towards achieving strategic objectives.
  • Outstanding problem-solving, organizational, and project management capabilities, with a history of driving complex projects to successful completion.
  • Exemplary communication skills, both written and verbal, with a proven ability to demystify and convey intricate technical concepts to diverse audiences, including non-technical stakeholders and government officials.

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