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ServiceNow Technical Expert

1 month ago

New York, New York, United States City of New York Full time
Job Description

The City of New York is seeking a highly skilled ServiceNow Technical Expert to join our team. As a key member of our IT department, you will be responsible for providing subject matter expertise to lead new feature implementation, product upgrades, and run day-to-day support operations of our ServiceNow implementation.

This role will involve supporting the entire platform, ensuring seamless integration and functionality across various modules. The selected candidate will own the technical governance and code quality of all solutions deployed in support of Change, Asset, and Incident Management.

The ideal candidate will be a technical expert in ServiceNow and takes pride in designing best-in-class solutions that push the boundaries of platform capability. Collaboration with cross-functional teams is essential to ensure successful delivery of services.

Responsibilities
  • Oversee the day-to-day management and development of the ServiceNow solution.
  • Own the technical governance for development activities.
  • Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, and UI components.
  • Provide solutions through configuration and/or customization, including user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations by applying best practices.
  • Review and analyze the effectiveness and efficiency of existing configurations and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Administer ServiceNow and serve as tier 2 support.
  • Identify ServiceNow system deficiencies and recommend solutions.
  • Participate in creating and developing standards, best practices, support guidelines, and procedures.
  • Maintain comprehensive documentation of configurations and changes.
  • Partner with integrations subject matter expert to use MID servers, APIs, web services, email, and other relevant technology to integrate tools with the ServiceNow platform.
  • Research new feature enhancements and functionalities in ServiceNow.
  • Expand and implement other ServiceNow modules catering to the entire Enterprise Service Management spectrum.
  • Engage in continuous improvement processes, including feedback loops and retrospectives.