Customer Service Representative

1 month ago


Lawrence, Kansas, United States HedgeApple Full time
About the Role

We're seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at HedgeApple. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues in a timely and professional manner, and facilitating order processing.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer service issues efficiently and effectively
  • Collaborate with the operations/customer service manager to ensure seamless order processing
  • Work closely with vendors to resolve any issues

Requirements:

  • Excellent customer service and multitasking skills
  • Strong written and oral communication skills
  • Ability to work remotely with stable internet access and a quiet/distraction-free work environment
  • Experience in shipping and receiving is a plus
  • Preferred: 1+ years of customer service experience and 1+ years of working via a computer and using common software

What We Offer:

  • All work-related equipment is provided
  • Health/Dental Insurance
  • Paid Time Off
  • 401(k) Plan with Employer Match

This is a work-from-home position, but we are looking for local applicants only as there will be initial in-person training and company outings.



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