Customer Service Representative
1 month ago
We're seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at HedgeApple. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues in a timely and professional manner, and facilitating order processing.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer service issues efficiently and effectively
- Collaborate with the operations/customer service manager to ensure seamless order processing
- Work closely with vendors to resolve any issues
Requirements:
- Excellent customer service and multitasking skills
- Strong written and oral communication skills
- Ability to work remotely with stable internet access and a quiet/distraction-free work environment
- Experience in shipping and receiving is a plus
- Preferred: 1+ years of customer service experience and 1+ years of working via a computer and using common software
What We Offer:
- All work-related equipment is provided
- Health/Dental Insurance
- Paid Time Off
- 401(k) Plan with Employer Match
This is a work-from-home position, but we are looking for local applicants only as there will be initial in-person training and company outings.
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