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Customer Service Representative

2 months ago

Lawrence, Kansas, United States MAXIMUS Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at MAXIMUS. In this role, you will provide exceptional customer service to our clients, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities:

  1. Provide customer service via multiple channels, including telephone, email, and web chat.
  2. Respond to customer inquiries in a courteous and professional manner, using pre-scripted responses as needed.
  3. Utilize computerized systems for tracking, information gathering, and troubleshooting.
  4. Provide feedback and input on call trends, processes, and procedures.
  5. Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
  6. Assist callers with filling out online applications and submitting electronically to plan providers for processing.
  7. Complete basic call log related to phone inquiries.
  8. Refer calls as required to the CSR Lead.
  9. Maintain up-to-date knowledge of client regulations and policies.
  10. Report problems that occur via the online system.
Requirements

We are seeking a highly motivated and organized individual with excellent communication skills and the ability to work in a fast-paced environment. The ideal candidate will have:

  • A high school diploma or equivalent, with 6 months of customer service experience.
  • Excellent interpersonal skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team.
  • Must participate and certify in internal CCO training to begin this role.
  • Must be able to speak and read English clearly, professionally, and fluently.
Why Choose MAXIMUS?

At MAXIMUS, we offer a supportive and dynamic work environment, with opportunities for career growth and development. Our benefits package includes:

  • Competitive hourly base pay rate of $17.20.
  • A 10% shift differential for evening shifts.
  • Bonus opportunities, including training completion, referrals, and more.
  • 401(k) with company match.
  • Paid accrued sick leave and PTO, plus 11 paid holidays.
  • Employee Assistance Program (EAP).
  • Employee Wellness and Discount Programs.
  • Flexible scheduling options.
  • A supportive environment with career development and promotional opportunities.