Virtual Client Service Representative

2 weeks ago


Framingham, Massachusetts, United States Randstad Full time

Position Overview:
A leading organization is seeking a REMOTE Customer Support Specialist to join their dynamic team.

Job Schedule:
This role operates from Tuesday to Saturday, 9 AM to 5 PM, with flexibility for an alternate day off if preferred.

Key Responsibilities:
• Manage and respond to customer inquiries through various channels, including phone calls, emails, live chat, and social media.
• Address and resolve complex customer issues efficiently, utilizing strong problem-solving and negotiation skills.
• Collaborate with management and team members to ensure customer satisfaction and escalate critical issues when necessary.
• Maintain accurate records of customer interactions and document information in the customer tracking system.
• Uphold a positive company image while supporting customer service objectives.

Essential Skills:
• Proficient in Active Listening
• Strong Customer Service Orientation
• Effective Customer Support Skills

Qualifications:
• Minimum of 2 years of relevant experience
• Proven experience in a customer service role

Randstad is committed to connecting talented individuals with outstanding companies. Our dedicated team is here to understand your career aspirations and align your skills with the right opportunities. We are an Equal Opportunity Employer, welcoming applicants from diverse backgrounds and ensuring an inclusive hiring process. We also offer a comprehensive benefits package, including health coverage, incentive programs, and retirement contributions, subject to eligibility.



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