Patient Service Representative, Framingham Outpatient Center

5 days ago


Framingham, Massachusetts, United States Spaulding Rehab Full time
Job Summary

Spaulding Rehab is seeking a highly skilled Patient Service Representative to join our team at the Framingham Outpatient Center. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring seamless registration and scheduling processes, and supporting the overall operations of the center.

Key Responsibilities
  • Provide exceptional patient service, ensuring a positive experience for all patients and families.
  • Coordinate patient registration, scheduling, and insurance verification processes, ensuring accuracy and efficiency.
  • Support front office staff with administrative tasks, such as answering phones, responding to patient inquiries, and maintaining accurate records.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
  • Collaborate with healthcare teams to ensure timely and effective communication, ensuring seamless patient care.
  • Develop and implement strategies to improve patient satisfaction, quality, and safety.
  • Participate in ongoing education and training to stay current with industry developments and best practices.
Requirements
  • High school graduate required; associate's degree preferred.
  • Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
  • Computer proficiency required; Microsoft Office applications preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
What We Offer

Spaulding Rehab offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient service, we encourage you to apply for this exciting opportunity.



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