Technical Support Specialist II

24 hours ago


Wilmington, Delaware, United States State of North Carolina Full time
Job Title: User Support Technician II

We are seeking a highly skilled and experienced User Support Technician II to join our team at the State of North Carolina. As a key member of our IT department, you will be responsible for providing technical support and services to our clients, ensuring that their computer systems and software are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and services to clients, including troubleshooting and resolving technical issues with computer hardware and software.
  • Install and configure new computer systems and software, ensuring that they meet the client's requirements.
  • Document and maintain accurate records of technical support activities, including troubleshooting and resolution of technical issues.
  • Collaborate with other team members to ensure that technical support services are delivered in a timely and efficient manner.
  • Stay up-to-date with the latest technology trends and advancements, ensuring that our clients receive the best possible technical support and services.
Requirements:
  • Associate degree in computer science or an IT-related field from an appropriately accredited institution and one year of experience in the information technology field related to the position's role.
  • High school or General Educational Development (GED) diploma and three years of experience in the field of technology related to the position's role.
  • Equivalent combination of education and experience as defined by the State of North Carolina.
Benefits:
  • Competitive salary range: $56,770.00 - $85,155.00 annually.
  • Excellent comprehensive benefits, including health insurance options, standard and supplemental retirement plans, and the NCFlex program.
  • Paid vacation, sick, and community service leave.
  • Longevity pay lump sum payout yearly based on length of service.
  • 401K, 457, and 403(b) plans.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today.


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