Technical Support Specialist

2 months ago


Wilmington, Delaware, United States Canon Full time

About the Role

At Canon Solutions America, we're seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you'll play a critical role in delivering exceptional customer service and ensuring the smooth operation of our equipment.

Your Impact

  • Diagnose and resolve technical issues with our equipment using established procedures and protocols.
  • Service and repair designated equipment to meet Canon's high standards and specifications.
  • Maintain a working knowledge of multiple product groups, including troubleshooting and diagnostics.
  • Meet and exceed customer expectations by providing efficient, responsive, and accurate field and shop maintenance.
  • Properly maintain all technical information, Field Service Reports, and Canon property assigned.

About You: The Skills & Expertise You Bring

We're looking for a dedicated individual with:

  • A high school diploma or equivalent, plus 1-2 years of related experience.
  • A basic understanding of internet environments and the ability to complete our 120-day introductory period and PDIF new-hire class.
  • The ability to travel, with a valid driver's license and acceptable driving record.
  • The capability to work in a 24/7 environment, performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises.
  • Must be able to lift 50 pounds and be active more than 50% of the time.

What We Offer

As a Field Service Technician at Canon Solutions America, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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