Guest Support Associate

4 weeks ago


Los Angeles, California, United States Marriott Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Support Associate to join our team at The Westin Los Angeles Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities
  • Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations
  • Secure payment and verify billing
  • Activate and file room keys
  • Process guest requests and relay messages
  • Print contingency lists for emergency situations
  • Identify and explain room features to guests
  • Supply guests with directions and information about property amenities, services, and hours of operation
  • Follow up on outstanding requests or problems from the previous day
  • Run and review daily reports/logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to the appropriate department
  • Count bank at the beginning and end of shift and secure bank
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
  • Provide change and notify Loss Prevention/Security of any guest reports of theft
Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer-facing role preferred
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What We Offer

We offer a competitive hourly rate of $26.35, as well as a range of benefits, including health care, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.



  • Los Angeles, California, United States National Health Foundation Full time

    Job SummaryWe are seeking a dedicated Guest Services Associate to join our team at National Health Foundation. As a key member of our staff, you will be responsible for providing exceptional care and support to our guests, ensuring a safe and healthy environment that promotes dignity and respect.Key ResponsibilitiesEnsure the safety and security of our...


  • Los Angeles, California, United States National Health Foundation Full time

    Job SummaryWe are seeking a dedicated Guest Services Associate to join our team at National Health Foundation. In this role, you will be responsible for providing exceptional care and support to our guests, ensuring a safe and healthy environment that promotes dignity and respect.Key Responsibilities:Conduct daily facility and equipment inspections to...


  • Los Angeles, California, United States National Health Foundation Full time

    Job Description for Guest Services Support SpecialistCompany OverviewNational Health Foundation is a leading organization addressing the social determinants of health through innovative research-proven strategies. Our mission is to provide a safe and healthy environment for individuals in need.SalaryThe estimated annual salary for this position is between...

  • Sales Associate

    3 weeks ago


    Los Angeles, California, United States Event Network Full time

    Join Our Team as a Sales AssociateWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at the La Brea Tar Pits and Museum gift shops. As a Sales Associate, you will be responsible for providing exceptional guest service and creating a memorable shopping experience for our visitors.Key Responsibilities:Provide exceptional guest...


  • Los Angeles, California, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Service Support Expert to join our team at Renaissance Hotels. As a key member of our food and beverage operations, you will play a vital role in delivering exceptional guest experiences.Key Responsibilities* Provide support to food and beverage operations, ensuring seamless service delivery* Assist with setting...


  • Los Angeles, California, United States Dave & Buster Full time

    Job Title: Service SupportAbout the Role:At Dave & Buster's, we're looking for a Service Support Associate to join our team. As a Service Support Associate, you will play a key role in ensuring our guests have an exceptional experience. You will be responsible for maintaining area cleanliness, providing support to our bartenders, cocktail staff, and wait...


  • Los Angeles, California, United States The Recording Academy Full time

    About the RoleWe are seeking a highly motivated Guest Services Associate to join our team at the GRAMMY Museum in downtown Los Angeles. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our guests and visitors, while also assisting management with ticketing and retail store operations.Key...

  • Guest Advocate

    3 weeks ago


    Los Angeles, California, United States Target Full time

    About TargetAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team.Job SummaryWe are...

  • Guest Advocate

    3 weeks ago


    Los Angeles, California, United States Target Full time

    About TargetAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play. We prioritize relationships, fuel talent growth, and succeed...


  • Los Angeles, California, United States Residence Inn by Marriott Full time

    Key Responsibilities:As a Guest Experience Specialist at Residence Inn by Marriott, you will be responsible for providing exceptional customer service to our guests. This includes welcoming guests with a warm smile, assisting with check-in and check-out procedures, and responding promptly to guest inquiries and resolving any issues or complaints in a...


  • Los Angeles, California, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and experienced Premium Guest Relations Specialist to join our team at Levy, a leading presence in the Food, Beverage, and Retail industry. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that all premium suite services exceed our guests'...


  • Los Angeles, California, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our values and culture drive everything we do, and we're committed to making a positive impact in our communities.Job SummaryWe're seeking a Seasonal Guest Advocate to join our team in a fun and energetic environment. As a Seasonal Guest Advocate, you'll...


  • Los Angeles, California, United States Live Nation Entertainment Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Service Representative at Live Nation Entertainment, you will be responsible for creating a positive and memorable experience for our guests. Your primary focus will be on providing exceptional customer service, ensuring that every guest feels welcome and valued.Key Responsibilities:Greet all guests promptly...


  • Los Angeles, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Experience Specialist to join our team at Marriott International Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and creating memorable moments for our guests.Key Responsibilities:Provide personalized service to guests,...


  • Los Angeles, California, United States Denny Full time

    **Key Responsibilities:**Denny's is looking for a highly motivated and detail-oriented individual to join our team as a Service Assistant. As a member of our restaurant team, you will play a vital role in ensuring our guests have an excellent dining experience.**Key Responsibilities Include:**Assisting servers and hosts/hostesses to provide exceptional...


  • Los Angeles, California, United States Okay Humans Full time

    About Okay HumansWe're a pioneering talk therapy shop, founded by the creators of Drybar and Squeeze. Our mission is to make therapy feel approachable and accessible to everyone. We're dedicated to providing a warm and inviting environment, where guests can feel comfortable and supported throughout their therapy journey.Our CultureWe're a feel-good...


  • Los Angeles, California, United States Marriott Full time

    Unlock Your Potential at Marriott HotelsAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Guest Experience Specialist to join our team.As a Guest Experience Specialist, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of amazing. With over 6,000...


  • Los Angeles, California, United States Okay Humans Full time

    About UsOkay Humans is a pioneering talk therapy shop, founded by the creators of Drybar and Squeeze. Our mission is to make therapy accessible and comfortable for everyone.Job SummaryWe're seeking a skilled and empathetic Guest Experience Representative to join our team. As a key member of our support team, you'll be responsible for delivering exceptional...


  • Los Angeles, California, United States University of Southern California Full time

    Customer Service ExcellenceWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and food service...


  • Los Angeles, California, United States Level Full time

    About the RoleAs a Guest Services Agent at Onni, you will be at the forefront of delivering exceptional customer experiences to our residents and guests. Your primary responsibility will be to build meaningful relationships with our community, ensuring a seamless and memorable stay. This role requires a customer-focused individual who can navigate complex...