Guest Advocate

2 weeks ago

Los Angeles, California, United States Target Full time

About Target
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play. We prioritize relationships, fuel talent growth, and succeed as one Target team.

Job Summary
We're seeking a Small Format Team Member to join our team. As a Small Format Team Member, you'll provide exceptional guest service, customize each experience, and anticipate guest needs. You'll work efficiently and as a team to deliver for our guests, making them say 'I LOVE TARGET.'

Responsibilities
• Create a welcoming experience by authentically greeting all guests
• Observe and quickly understand whether a guest needs assistance or wants to interact
• Engage with guests in a genuine way, asking questions to better understand their specific needs
• Be knowledgeable about tools, products, and services available in the store to solve issues for guests and improve their experience
• Thank guests in a genuine way and let them know we're happy they chose to shop at Target
• Help guests as you complete workload with minimal guest disruption
• Work in all departments to ensure sales floor is full, zoned, and in stock for guests
• Push and stock product to sales floor
• Execute adjacency changes, transitions, revisions, and sales plans for all departments
• Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
• Complete scans and system audit functions to ensure inventory accuracy
• Support execution of major transitions and ISM
• Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
• Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
• Process all inbound deliveries (using the receive application) to ensure inventory accuracy
• Complete all backroom daily and weekly audits
• Operate power equipment only if certified
• Maintain backroom organization and location accuracy and follow equipment guidelines
• Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

Requirements
We're looking for someone with a welcoming and helpful attitude toward guests and other team members. You should be able to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed. You'll work both independently and with a team, resolving guest questions quickly on the spot. You should have attention to detail and follow a multi-step process, remaining focused and composed in a fast-paced environment and accomplishing multiple tasks within established timeframes. You'll accurately handle cash register operations as needed, climb up and down ladders, scan, handle, and move merchandise efficiently and safely, and work in varying temperatures, humidity, and other elements while performing certain job duties. You'll also be able to remain mobile for the duration of a scheduled shift (shift length may vary).

About Us
Target is an awesome place to work, and we care about our teams. We offer competitive benefits, including financial and education benefits, well-being benefits, and more. We're an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

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