Client Care Specialist

1 week ago


Saint Petersburg, United States Work with Willow Full time
Job Overview

Work with Willow is collaborating with a mental health organization in search of a dedicated Care Coordinator. This role is pivotal in managing new client referrals and ensuring they receive the appropriate services.

Key Responsibilities:

  • Handle inquiries from prospective clients and promote the organization's offerings.
  • Work closely with the clinical team to guarantee that clients' needs are consistently addressed.
  • Inform clients about the various services available.
  • Monitor and oversee the referral process.
  • Support with additional administrative tasks as required.

Required Qualifications:

  • A minimum of 2 years of experience in client or patient communication through various channels.
  • Familiarity with the healthcare sector is advantageous.
  • Experience in mental health services is highly desirable.
  • Exceptional communication and interpersonal abilities.
  • Capability to work autonomously as well as collaboratively.
  • Strong customer service orientation.


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