Part-time Front Office Assistant

3 weeks ago


Philadelphia, Pennsylvania, United States Crossroads Treatment Centers Full time
Job Summary:

As a Part-time Front Office Assistant - Patient Ambassador at Crossroads Treatment Centers, you will play a vital role in providing exceptional customer service to our patients. Your primary responsibilities will include checking in patients, receiving payments, and assisting in daily operations. You will be the face of our organization, maintaining a friendly and professional attitude towards patients, and providing a "white glove" experience.

Key Responsibilities:

Provide excellent customer service to patients and their families
Check in patients, receive payments, and assist with daily operations
Maintain a friendly and professional attitude towards patients
Guide new patients through their intake process
Collect urine and saliva samples for patient drug screens as needed
Maintain daily financial records and reports
Coordinate with medical and clinical staff to coordinate intakes
Provide clerical and logistical support
Oversee patient accounts and financial responsibilities

Requirements:

High School Diploma or GED
Customer Service experience in a fast-paced environment
Experience in healthcare, addiction medicine, or office administration preferred
Lived addiction experience is a plus

Work Schedule:

Our Patient Ambassadors enjoy an early morning schedule with early afternoon out times. We require flexibility to support on weekends and evenings, with expected hours of about 20 hours per week. Travel is required to clinic locations in Chester, PA, and Philadelphia - Girard Street, with mileage reimbursement provided. Evening and weekend shift flexibility is required.

Benefits:

Have a daily impact on many lives
Excellent training for those new to the field
Mileage reimbursement (if applicable)
Community events that promote belonging and education, including cookouts, fairs, parades, and holiday events

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