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Front Office Physical Therapy Specialist

4 weeks ago

Philadelphia, Pennsylvania, United States Concentra Career Choice Full time
Job Summary:

As a Front Office Physical Therapy Specialist at Concentra Career Choice, you will play a vital role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. We are seeking a highly skilled and compassionate individual to join our patient care team as a Physical Therapy Support Specialist.

Key Responsibilities:

Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
Utilize the electronic referral module to maintain records for all active referrals of responsibility
Process referrals utilizing company tools and resources to ensure compliance with state guidelines or client-specific direction
Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals
Report any denials or delays to leadership as needed
Schedule authorized visits according to the clinician's referral without exceeding the number of authorized visits or date range
Contact patients who miss an appointment and/or report missed appointments to employers
Document cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate inactive cases
Perform clerical tasks in both the front and back office associated with patient care and proper record keeping
Ensure accuracy in documentation
Cross-train to perform Front Office duties, including greeting patients, obtaining authorization, check-in/check-out, communicating wait times, answering multi-line telephone systems, distributing employer results/paperwork, etc.
Manage daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment daily logs, perform Human Performance Evaluations (HPEs), and room patients for recheck appointments
Maintain therapy equipment, including hydrocollator, freezer, and paraffin, and complete corresponding maintenance logs as applicable
Assist with patient flow and volume in partnership with center leadership
Keep patients informed of expected wait times during all aspects of the center visit
Maintain a neat, clean, and orderly appearance throughout the facility
Facilitate maintenance and required service on all therapy equipment
Follow HIPAA guidelines and safety rules
Complete reports/logs as assigned by center leadership
Attend center staff meetings or huddles as required
Participate in initial and ongoing training as required
May also perform various back office tasks, including urine drug screens and breath alcohol tests

Requirements:

High School Diploma or GED
At least six months of referral management experience
Previous medical office experience preferred
Working knowledge of state-specific occupational medicine requirements preferred
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism
Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
Demonstrated ability to maintain working relationships with all levels of colleagues
Demonstrated intermediate knowledge of Microsoft Office, including Word, Excel, Outlook, and entry of data into various systems/applications
Strong teamwork with peers and center leadership team