Customer Service Representative

5 hours ago


Helena, Montana, United States State of Montana Full time
Customer Service Representative

The State of Montana is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Education and Communications Bureau, you will be the primary contact for retirement plan members and employers, providing exceptional customer service and support.

Key Responsibilities:
  • Answer questions and provide information related to member accounts, benefit estimates, and plan choice elections.
  • Assist individuals through active listening and problem resolution.
  • Research and analyze applicable retirement laws, statutes, rules, and procedures.
  • Protect confidential information and maintain a positive attitude.
  • Operate a personal computer and various office equipment.
  • Communicate effectively both verbally and in writing.
Requirements:
  • Two years of post-secondary education in business or a closely related field.
  • One year directly related work experience.
  • Alternate combinations of education and experience will be considered on a case-by-case basis.
What We Offer:
  • Work/life balance.
  • Health coverage.
  • Retirement plans.
  • Paid vacation, sick leave, and holidays.
  • And more...
Public Service Loan Forgiveness (PSLF):

Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Learn more and see if you may qualify.



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