Auto Salvage Coordinator

6 days ago


Charlotte, North Carolina, United States Travelers Full time
Job Summary

We are seeking a highly organized and detail-oriented Auto Salvage Coordinator to join our team at Travelers. As an Auto Salvage Coordinator, you will be responsible for handling auto salvage files and coordinating the sale of salvage assets in accordance with state titling laws and regulations.

Key Responsibilities
  • Process necessary paperwork and title work to forward to appropriate salvage vendors.
  • Review and determine the most viable disposal method while considering state titling laws and regulations.
  • Review vendor invoices for appropriate expense management and follow up with repair shops and/or salvage/storage vendors if errors are noted.
  • Process credits/pay debits to claim files and conduct periodic reconciliation reviews of credits/debits.
  • Verify proper execution of inbound field titling documents and notify others for claim payment when appropriate.
  • Help to resolve incorrectly executed titling documents and contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents.
  • Set minimum bids using salvage vendor pricing systems and input correct data for accurate pricing results.
  • Review auto sale lists to ensure accurate sale data and review photos for appropriate picture quality.
  • Conduct random sale price audits and compare sale prices with gross proceeds.
  • Complete and document quarterly review of reconciliation reports.
  • Update salvage capture screens throughout the process and document claim files with activities not listed in the salvage capture screens.
  • Finalize left with owner vehicles and LWO title issues according to local office workflow.
  • Determine proper location for return of closed files.
  • Complete First Notice of Loss as needed and resolve or transfer claims.
Requirements
  • High school diploma or GED with one year of work or customer service-related experience, or a bachelor's degree.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.
  • Highly organized with the ability to handle multiple tasks simultaneously to meet deadlines.
  • Attention to detail ensuring accuracy.
  • Intermediate knowledge of technology, including Microsoft Word, Excel, email, web-enabled applications, and database software.
  • Competency levels: Analytical Thinking - Basic, Judgment/Decision Making - Basic, Communication - Basic, Insurance Contract Knowledge - Introductory.
What We Offer
  • Health insurance for employees and their eligible family members.
  • Retirement plan with company matching contributions.
  • Paid time off and nine paid company holidays.
  • Wellness program with access to free professional counseling services and health coaching.
  • Volunteer encouragement and matching gift program.
Employment Practices

Travelers is an equal opportunity employer committed to recruiting, retaining, and developing diverse talent. We foster an inclusive workplace where we celebrate differences and promote belonging.



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