Automotive Salvage Operations Specialist

2 months ago


Charlotte, North Carolina, United States Travelers Full time

Who Are We?

At Travelers, we prioritize the well-being of our clients, communities, and each other. This commitment has allowed us to uphold our status as a leading property casualty insurer for over 160 years. Join us to experience a culture that values innovation and thrives on teamwork. Imagine enjoying your work and the environment in which you do it.

Job Category

Administrative/Clerical, Claims Management

Compensation Overview

The annual base salary range for this position reflects a nationwide market range and encompasses a wide spectrum of salaries for this role across the country. The actual salary will be influenced by various factors, including the complexity and location of the role, as well as the candidate's skills, education, training, credentials, and experience. Additionally, employees are eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

$38,000 - $62,000

Target Openings

1

What Is the Opportunity?

Under moderate supervision, this role manages auto salvage files and coordinates the sale of salvage assets while adhering to state titling laws and regulations.

What Will You Do?

Process necessary documentation and title work to forward to the appropriate salvage vendor. Evaluate and determine the most effective disposal method while considering state titling laws and regulations. Set reminders for follow-up to ensure timely sale of assets. Review vendor invoices for proper expense management and follow up with repair shops or salvage/storage vendors if discrepancies are noted. Negotiate to ensure fair and reasonable expense management. Process credits and debits to the claim file and conduct periodic reconciliation reviews. Verify the proper execution of inbound field titling documents and notify relevant parties for claim payment when appropriate. Assist in resolving incorrectly executed titling documents as needed. Establish minimum bids using the salvage vendor pricing system and input accurate data for precise pricing results. Provide counter bids when applicable. Review auto sale lists to ensure accurate sale data, loss type, area of damage, vehicle year, make and model, and percentage of damages. Assess photos for quality, parts authenticity, missing equipment, and inconsistencies with accident facts or appraisals. Conduct random audits of sale prices by attending internet auto auctions to compare sale prices with gross proceeds. Complete and document quarterly reviews of reconciliation reports. Update salvage capture screens throughout the process and document claim file activities not listed in the salvage capture screens to ensure data integrity. Finalize left with owner vehicles and title issues according to local office workflow. Determine the appropriate location for the return of closed files, subrogation, or appraiser. Complete First Notice of Loss as necessary; resolve or transfer claims. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Ability to thrive in a high-volume, fast-paced environment while managing multiple priorities. Highly organized with the capability to handle several tasks simultaneously to meet deadlines. Strong attention to detail to ensure accuracy. Intermediate proficiency in technology, including Microsoft Word, Excel, email, web-enabled applications, and database software. Competency Levels: Analytical Thinking - Basic. Judgment/Decision Making - Basic. Communication - Basic. Insurance Contract Knowledge - Introductory.

What is a Must Have?

High School Diploma or GED with one year of work or customer service-related experience OR Bachelor's Degree required.

What Is in It for You?

Health Insurance: Employees and their eligible family members, including spouses, domestic partners, and children, are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program, where Travelers contributes to your 401(k) account based on your student loan payments. You are also eligible for a Pension Plan fully funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days of Paid Time Off annually, plus nine paid company holidays. Wellness Program: The Travelers wellness program includes tools, discounts, and resources to help you achieve your wellness goals and caregiving needs. Our mental health program offers access to free professional counseling services, health coaching, and other resources to support your daily life needs. Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to contribute to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing diverse talent among our employees and fostering an inclusive workplace where we celebrate differences, promote belonging, and work together to achieve extraordinary results.



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