Luxury Boutique Manager, Saks 5th Avenue

2 weeks ago

Dallas, Texas, United States Richemont Full time
Role Overview

A Chloé Boutique Manager serves as the primary representative of the Maison, responsible for warmly welcoming each guest into the Chloé family.

A Client Advocate
  • Guides the team in establishing and nurturing enduring relationships with clients.
  • Implements and tracks CRM objectives for the boutique and individual stylists, executing all necessary actions to achieve them.
  • Oversees contact campaigns and ensures effective use of all CRM tools.
  • Maintains the client database, with a particular focus on Very Important Clients (VIC) of the store.
  • Proactively suggests activities to meet or surpass client expectations.
An Omnichannel Business Leader
  • Demonstrates leadership on the sales floor to enhance business performance and customer service.
  • Ensures full team engagement with the omnichannel services provided by the Maison.
  • Develops monthly, quarterly, and yearly action plans to boost business in alignment with Maison strategy, adjusting based on performance evaluations.
  • Sets and monitors retail objectives for the boutique and individual stylists.
  • Actively participates in commercial initiatives and proposes innovative ideas to enhance business.
  • Stays informed about the local market and competitor activities.
  • Conducts energizing team briefings to maintain high motivation levels.
  • Performs individual monthly and yearly performance evaluations with all team members.
  • Coaches the team on the sales floor, identifies training needs, implements training, and leads individual development plans with consistent follow-up.
  • Oversees recruitment and onboarding of team members, ensuring effective collaboration with the HR department.
  • Exemplifies leadership, fosters a positive team spirit, and embodies Chloé's values of entrepreneurship, collaboration, excellence, creativity, and positive impact.
  • Actively participates in the Store Managers community, sharing best practices and providing support.
  • Available to work flexible hours, including evenings, weekends, and holidays.
An Operations Excellence Supervisor
  • Proactively collaborates with operations or retail managers to address repairs or suggest enhancements in operations, processes, or the overall boutique environment.
  • Ensures adherence to all guidelines related to store and back-of-house management and sustainability.
  • Manages payroll, expenses, and inventory control.
  • Ensures compliance with established policies and standards.
  • Must be able to lift at least 20 lbs as required.
Qualifications
  • Minimum of 5 years of retail management experience, specifically in concession business management.
  • At least 10 years of experience in luxury retail.
  • Operationally adept, capable of translating strategies into actionable plans.
  • Possesses a strong entrepreneurial spirit, leadership capabilities, and sales acumen.
  • A collaborative team player with strong interpersonal skills and empathy.
  • Excellent communicator with a passion for building relationships and networking, possessing strong social skills.
  • Able to effectively lead, mentor, and develop team members from diverse backgrounds.
  • Skilled in analyzing sales reports, identifying business trends, and responding swiftly to business needs.
  • Strong commitment to client satisfaction, luxury service standards, etiquette, and understanding of human behavior.

At Richemont, we prioritize the health and well-being of our associates and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision coverage. We provide health savings and flexible spending accounts to assist with your financial needs, along with access to an employee assistance program for you and your household members. Additionally, we offer income protection solutions such as life insurance, disability benefits, and a 401(k) plan with employer matching. Recognizing the importance of wellness and work-life balance, our benefits package includes wellness reimbursement and paid time off. We also encourage our associates to contribute to their local communities by utilizing their volunteer time off to support meaningful initiatives that drive change. At Richemont, We Craft the Future.

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