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Assistant Boutique Director

4 months ago

Dallas, Texas, United States Richemont Full time

At Chloé Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Assistant Boutique Director

Chloé | Dallas, TX

Role Overview

A Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the chloe family.

The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Client Champion

  • Leads the team to initiate and develop long-term relationships with clients
  • Monitors CRM targets for boutique and per stylists and helps the team to reach them
  • Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
  • Supervises client database with consistent follow up of staff client books
  • Coordinates contact campaigns, gifting campaigns and other clients' activations

An Omnichannel Business Promoter

  • Leads by example and supervises sales on the floor to improve business performance and customer service
  • Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance
  • Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
  • Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
  • Actively participates in commercial activities and proactively proposes new ideas to improve business
  • Is aware of local trading environment and competitors' activities

A Team Leader

  • Organizes energizing team briefings and ensures a consistent high level of motivation
  • Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
  • Shadows sales on the floor to coach the team and identify further individual training needs
  • Supports recruitment and induction of team
  • Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
  • Is an active member of the Chloé community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

  • Supervises impeccable boutique environment and teams grooming at any time of the day
  • Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment
  • Ensures implementation of all guidelines related to store and both management and sustainability
  • Supervises all stock management related tasks
  • Oversees compliance of established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Salary will be negotiated based on relevant skills and experience.