Client Support Specialist

2 weeks ago


Cullman, Alabama, United States WellStone Full time

Customer Service Representative

Job Category: 044 employee (non police) Requisition Number: CUSTO002096

Overview

WellStone stands as North Alabama's premier behavioral healthcare organization, dedicated to serving over 13,000 individuals annually across various locations. As a non-profit entity, we provide an extensive array of services tailored to all life stages, from children to seniors.

Position Summary

We are seeking a dedicated Customer Service Representative to join our team.

Key Qualifications:

  • High School Diploma or equivalent
  • Exceptional oral and written communication abilities
  • Proficient in computer operations
  • Prior experience in customer service

Responsibilities:

  • Perform receptionist duties, welcoming and assisting clients, visitors, and vendors.
  • Execute data entry tasks into the computer system.
  • Answer phone calls promptly and professionally.
  • Manage appointment scheduling, including verification and rescheduling.
  • Take messages for staff or direct calls to voicemail as necessary.
  • Respond to inquiries and confirm client demographic information in the system.
  • Process co-payments, entering data into the system and generating receipts.
  • Balance daily monetary transactions and submit to the accounting department.
  • Conduct reminder calls for upcoming appointments.
  • Scan documents into the system and fax requested information.
  • Notify therapists of client arrivals and assist with appointment management.
  • Provide appointment verification for clients upon request.
  • Participate in required training sessions.
  • Attend staff meetings as scheduled.

What We Offer:

  • Competitive medical, dental, and vision benefits.
  • State retirement plan through RSA, with optional 457b/401a plans including company matching.
  • Nine paid holidays throughout the year.
  • Accrual of up to 15 days of paid time off (PTO) annually, with unused days rolling over.

At WellStone, we are committed to supporting individuals affected by behavioral health challenges. Our culture emphasizes collaboration, problem-solving, and a shared commitment to our mission. We look forward to welcoming you to our team.

Qualifications

Skills

Behaviors

Motivations

Education

Required: High School or better in Other.

Experience

Licenses & Certifications



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